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Nike Air Force

Nike Air Max Series

Nike Dunks

Nike Jordan Lines

Nike Signature Series

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Customer Service

My order has shipped but I still can't track it. How can I find out where it is?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please email us

What is your Returns Policy?

Our aim is to please you. If you need to return any items purchased from Promotionbuy.com , please do so with the items unused and in their original packaging. Please also keep all labels and tags on items too. You have 7 days within which to do so.For more details, Please check Return Policy

How much is postage?

For more details, Please check Shipping Policy

How quickly do you deliver?

We aim to deliver all items as quickly as we can(in 24 hours), but please allow up to 10-15 days for delivery of items.

When check out the items, I received an "Error" message. What does that mean?

"Error-->Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address." means that you entered a wrong shipping address. Well, Your shipping address is invalid.

How can I check the status of my order?

We will provide your tracking number as soon as possible if you need.

How can I find out where my package is?

Our Customer Service section contains everything you need to know about shipping, handling, delivery timeframes and more.

Do I need pay tax on shipping and handling?

No.

How is sales tax determined?

The sales tax rate and imposition is determined by the location where the merchandise is being shipped. Currently, You do not need pay for it

How do I calculate the shipping and handling for my order?

Shipping and handling charges are determined by the merchandise amount of your orders. To see our shipping and handling rates, please click on the link below:
Shipping Rate

How do I make a return or exchange?

A Return and Exchange Form is included with every package. If you are unable to locate your Return and Exchange Form, please click the following link to view and print a new form: Shipping and return

What payments do you accept online?

We accept the following credit cards at promotionbuy.com:

VISA

MasterCard

American Express

Discover Network

Paypal

Please following the check out process to see.

Cancellation Policy?

Up until any items are posted, you are entitled to cancel your order at any time. Once items have been delivered, in accordance with the Distance Selling Act 2000, there is a cooling off period of seven days within which you are legally entitled to return items bought online, and receive a full refund. Please note you are still responsible for the full return cost of postage and packaging. Please also obtain a free Certificate of Posting from the Post Office.

How to contact you?

Please click: Contact Us

How about your company?

Please check About Us